Refund Policy

This Refund Policy (the “Policy”) is issued by Whale Task Co., Ltd. (“Whale Task” or the “Company”) to set out the principles, conditions, procedures, and practices for considering refund requests relating to all products, services, and transactions provided by the Company, whether under the Whale Task name or under any trademark, brand, product, platform, or solution that the Company owns, develops, manages, licenses, or makes available now or in the future.

This Policy covers all of the Company's products and services, including but not limited to software, websites, web applications, mobile applications, desktop programs, Software as a Service (SaaS) systems, subscription services, in-app purchases, digital products, software licenses, artificial intelligence services, data and analytics services, business intelligence, data engineering, API services, datasets, consulting services, custom software development, enterprise services, and any other products, services, or digital solutions the Company may develop, offer, or license in the future.

This Policy is intended to establish a refund standard that is transparent, fair, reasonable, and auditable, taking into account the lawful rights and interests of customers together with the protection of the rights, interests, and business stability of the Company, so that refund handling complies with applicable law, industry standards, and the requirements of payment gateways, platform providers, app store providers, marketplace providers, and other relevant third-party providers.

By purchasing, subscribing, paying, using a product or service, activating a license, or carrying out any transaction with the Company — whether directly through Whale Task or through any product, service, platform, website, application, or other distribution channel the Company owns or is authorized to operate — the customer is deemed to have acknowledged, understood, and accepted this Refund Policy, unless a written agreement between the Company and the customer provides otherwise, in which case that agreement prevails to the extent permitted by law.

This Refund Policy applies to purchases, subscriptions, payments, renewals, use of services, refund requests, and all transactions relating to products, services, or digital solutions provided by Whale Task Co., Ltd. (“Whale Task” or the “Company”), whether carried out through a website, mobile application, desktop program, online system, API, platform, marketplace, app store providers, payment gateways, or resellers or partners endorsed by the Company.

This Policy covers all of the Company's products and services, including but not limited to:

• Software, websites, web applications, and mobile applications.
• Desktop programs and Software as a Service (SaaS) systems.
• Subscription Services.
• In-App Purchases.
• Digital Products.
• Software Licenses.
• Artificial Intelligence Services.
• Data, data analytics, and Business Intelligence services.
• Data Engineering and data integration services via API.
• Datasets, digital reports, and digital files.
• Consulting Services.
• Custom Software Development.
• Enterprise Services.
• Any other products, services, features, modules, add-ons, or solutions the Company offers now or may offer in the future.

Where a product or service has specific terms, conditions, a contract, quotation, purchase order, Service Level Agreement (SLA), or other written agreement that sets out specific refund rules, those documents apply together with this Policy; and in the event of any conflict, the specific terms of that document prevail only to the relevant extent, as far as applicable law permits.

This Policy does not affect or waive any rights of customers protected under consumer-protection law or other applicable law that cannot be contractually waived. The Company will consider refund requests under this Policy together with the relevant law and the requirements of the payment provider or platform involved in each case.

For clarity in interpreting and applying this Refund Policy, unless the context requires otherwise, the following terms have the following meanings:

• “Company” means Whale Task Co., Ltd., including its directors, employees, agents, contractors, third-party providers, and persons or entities authorized to act on the Company's behalf in the relevant respect.
• “Whale Task” means the Company's trade name, brand, or trademark, including the products, services, platforms, or solutions the Company owns, develops, manages, or offers now or in the future.
• “Customer” means an individual, juristic person, organization, agency, or user who purchases, subscribes, uses services, or carries out any transaction with the Company, whether directly or through an authorized agent.
• “Products and Services” means products, services, systems, software, platforms, applications, websites, APIs, datasets, digital content, or any other solution that the Company distributes, develops, provides, or licenses.
• “Digital Products” means products or entitlements delivered in digital form, including but not limited to software, software licenses, in-app purchases, credits, coins, loyalty points, virtual items, paid features, API credits, datasets, digital reports, digital files, and all kinds of digital content.
• “Subscription Services” means services charged on a recurring basis, such as monthly, quarterly, or annually, which may renew automatically under the service conditions.
• “Enterprise Services” means services prepared for enterprise customers or specific projects, which may be governed by a contract, quotation, purchase order, Service Level Agreement (SLA), or other written agreement.
• “Custom Software Development” means development, design, customization, or integration of software, systems, or solutions carried out to a customer's specific requirements.
• “Transaction” means a purchase, subscription, renewal, payment, refund, use of credit, top-up, activation, license renewal, or any action relating to the Company's products or services.
• “Payment Gateway” means an authorized third-party provider that processes payment transactions, billing, or refunds on the Company's behalf, which may be subject to its own terms, conditions, and security standards.
• “Original Payment Method” means the channel or method the customer used for the first transaction, such as a credit card, debit card, bank account, e-Wallet, or other relevant payment channel.
• “Marketplace or App Store” means a third-party platform used to distribute the Company's products or services, such as the Apple App Store, Google Play, or other platforms the Company uses now or in the future.
• “Business Day” means a day on which financial institutions or government agencies in Thailand are normally open, excluding Saturdays, Sundays, public holidays, or other holidays declared by the relevant authorities.

Unless otherwise specified in this Policy, words or expressions not specifically defined shall be interpreted according to their ordinary meaning, the relevant legal principles, or the Company's terms of service, as the case may be.

The Company may use third-party payment providers (“Payment Gateway”), app store providers, marketplaces, financial service providers, banks, or other third parties to facilitate the receipt of payment, billing, subscription renewals, refunds, and the processing of transactions relating to the Company's products and services.

All payment transactions are carried out through the systems of the relevant providers in accordance with that provider's security standards and requirements. The Company does not store full credit-card or payment information of customers, except where required by law or necessary to complete a transaction; such information is subject to the privacy policy, security standards, and terms of the relevant payment provider.

The Company has the authority to consider, approve, or reject refund requests under this Policy, except where the transaction is subject to the terms of a Marketplace or App Store under which the authority to consider refund requests rests specifically with that platform provider. In such cases, refunds are governed by the terms and policies of the relevant platform provider, and the Company may not have the authority to issue refunds on its behalf.

For transactions processed through a Payment Gateway, the Company may instruct the payment provider to process the refund after the Company has approved the refund request. The actual refund execution, processing time, and the date funds appear in the customer's account may vary according to the terms of the payment provider, bank, card issuer, or relevant financial institution, which is outside the Company's control.

The customer acknowledges and accepts that the Company is not responsible for delays, errors, or damages arising from the systems of payment providers, banks, card issuers, app store or marketplace providers, or other third-party providers, except where such damage results from the Company's wilful misconduct or gross negligence.

Fees arising from payment providers, banks, currency conversion, marketplace fees, app store fees, or other charges levied by third parties may be non-refundable or may be deducted from the refunded amount, in accordance with the terms of the relevant provider, applicable law, and the Company's policy.

By making a payment, subscribing, renewing, purchasing a product, or using the Company's services, the customer is deemed to have read, understood, and accepted this Refund Policy, as well as the terms of the payment provider, marketplace, app store, and relevant third-party providers involved in that transaction.

The Company considers refund requests on a case-by-case basis, taking into account the nature of the product or service, the type of transaction, the delivery or service status, the customer's usage, relevant evidence, contract terms, the requirements of the Payment Gateway, marketplace, or app store, and applicable law.

Submitting a refund request does not automatically create a right to a refund. The Company will examine all relevant facts, evidence, and information before reaching a decision, and that decision will be made in accordance with this Policy, the product or service terms, and applicable law.

In general, the Company may consider approving a refund in the following cases:

• The Company is unable to begin the service or deliver the product within the agreed timeframe for reasons attributable to the Company.
• A duplicate payment occurs, or an overcharge arises from a system error.
• The customer does not receive the product or service due to a system error that is the Company's responsibility.
• The product or service has a significant defect caused by the Company's error, and the Company cannot fix or redeliver it within a reasonable time.
• The Company cancels the product, service, or transaction before delivery, through no fault of the customer.
• Any other case the Company deems appropriate, or where the law grants the customer a right to a refund.

The Company may reject a refund request if it finds that the request does not comply with this Policy, the product or service terms, the payment provider's requirements, or applicable law, or if it finds the use of false information, concealment of facts, bad-faith exercise of rights, or any other act that may cause harm to the Company.

Where a product or service is subject to a contract, quotation, purchase order, Service Level Agreement (SLA), or other specific agreement that sets out specific refund conditions, those documents apply in the relevant respect, unless applicable law provides otherwise.

Because digital products and entitlements can be delivered, activated, or made accessible immediately after payment, transactions relating to digital products are generally non-refundable, unless applicable law provides otherwise or the Company deems it appropriate on an exceptional basis under this Policy.

For the purposes of this Policy, “Digital Products” include but are not limited to:

• Software Licenses.
• Software as a Service (SaaS) systems.
• In-App Purchases.
• Credits.
• Coins.
• API Credits.
• Virtual Items.
• Paid features or modules (Paid Features or Add-ons).
• Datasets.
• Digital Reports.
• Digital files.
• Rights to access digital systems, content, or services.
• Rights to use other products or services delivered electronically.

The Company may consider approving a refund, issuing a Service Credit, or redelivering an entitlement if it verifies that:

• The customer did not receive the digital product or entitlement due to a system error that is the Company's responsibility.
• A duplicate payment or an erroneous charge occurred.
• The Company's system error prevented the entitlement from being delivered completely.
• The digital product has a significant defect and the Company cannot fix it, redeliver it, or provide a suitable alternative within a reasonable time.
• Any other case the Company deems appropriate, or where the law grants the customer a right to a refund.

In general, the Company will not approve a refund for digital products where:

• The customer has already activated the entitlement.
• The customer has used or partially used credits, coins, API credits, or the entitlement.
• The customer has downloaded, accessed, or used the digital product, in whole or in part.
• The customer changed their mind, no longer wishes to use it, or cannot use it for reasons not caused by the Company.
• The inability to use it results from the device, operating system, software, internet connection, or third-party services beyond the Company's control.

The Company may exercise its discretion to determine an appropriate remedy in each case, such as reissuing an entitlement, extending the usage period, issuing a Service Credit, replacing the product, or providing a full or partial refund, based on the facts, the nature of the product, the harm incurred, and applicable law.

Where digital products are distributed through an App Store, Marketplace, or third-party platform provider, refunds, transaction cancellations, or revocation of entitlements may be subject to that platform provider's terms and processes, which the Company will follow to the extent required by the relevant law and agreements.

Some of the Company's services may be provided on a subscription basis, where the customer obtains the right to use products, services, or features for a specified period under the subscription plan the customer chooses.

Subscriptions may be charged monthly, quarterly, annually, or on another cycle determined by the Company, and may renew automatically at the end of the service cycle unless the customer cancels the subscription before the renewal date, by the method the Company or the platform provider specifies.

The customer may cancel a subscription at any time; the cancellation takes effect for the next billing cycle and does not apply retroactively to a cycle that has already begun, unless applicable law provides otherwise.

Unless the law provides otherwise, the Company will not refund fees for a period the customer has already paid for, whether the customer used the service fully, partially, or not at all, and the Company is under no obligation to provide a prorated refund for the remaining portion of a subscription cycle that has already begun.

Where the customer upgrades, changes a plan, or purchases additional services during a subscription cycle, the Company may charge additional fees or adjust the amount in accordance with the relevant plan's rules; billing conditions may vary by product or service type.

Where the Company offers a free trial or trial period, the customer acknowledges that if they do not cancel before the trial ends, the Company or the relevant platform provider may charge for the next subscription cycle under that plan's conditions.

For subscriptions carried out through the Apple App Store, Google Play, a marketplace, or a third-party platform provider, billing, renewals, cancellations, and refunds are subject to that platform provider's terms and policies. The Company may not have authority to modify, cancel, or refund such transactions, and the customer may need to act through the relevant platform directly.

The Company reserves the right to suspend, limit, or terminate subscription services if the customer fails to pay on time, breaches the terms of service, misuses the service, or for other reasons set out in the Company's terms of service. Such suspension or termination does not give rise to a right to a refund, unless applicable law provides otherwise.

Nothing in this Policy is intended to waive any rights of the customer under consumer-protection law or other applicable law that cannot be contractually waived.

Custom Software Development and Enterprise Services are prepared to a customer's specific requirements and may be governed by a contract, quotation, purchase order, Service Level Agreement (SLA), Statement of Work (SOW), or other relevant written agreement.

Refunds for such services are considered based on the scope of work, the status of the work, the deliverables provided, the time spent, the costs actually incurred, and the conditions set out in the contract or relevant documents. Where there are specific refund terms, the terms of that contract or document prevail.

In general, the Company may consider approving a refund in the following cases:

• The Company has not yet started work or used project resources.
• The Company is unable to start the project for reasons attributable to the Company.
• The Company cannot deliver the work in its material respects and cannot fix or complete it within a reasonable time.
• Any other case the Company deems appropriate, or where the law grants the customer a right to a refund.

Where a project has already begun, the Company may consider refunding only the portion of work not yet performed or delivered, and the Company is entitled to deduct costs actually incurred, including but not limited to:

• Personnel costs.
• System development and design costs.
• Consulting fees.
• Software license fees.
• Infrastructure costs.
• Cloud Services costs.
• Domain name costs.
• Hosting costs.
• Third-party provider costs.
• Other costs related to carrying out the project.

In general, the Company will not approve a refund for:

• Work that has been fully completed.
• Work that has been delivered or accepted by the customer.
• Work the customer has approved, accepted, or begun to use.
• Third-party costs already incurred or paid.
• Additional work (Change Request) the customer has approved and the Company has begun.

Where the customer requests to cancel a project after the Company has begun work, the Company will assess the project's progress, evaluate the work performed, and calculate the costs actually incurred before considering any amount that may be refundable (if any).

The Company may offer remedies other than a refund, such as improving the work, fixing defects, changing the scope of work, extending the project timeline, providing a Service Credit, or another approach the Company considers appropriate, taking into account the nature of the project, the harm incurred, and the mutual benefit of both parties.

Nothing in this Policy waives the customer's rights under applicable law or affects the rights and duties of the parties set out in a contract or specific agreement, unless the parties have expressly agreed otherwise in a manner not contrary to law.

A customer who wishes to request a refund for the Company's products or services must submit the request through the channel specified by the Company, together with the information and documents needed for consideration. The Company may specify additional channels, methods, or request forms as it sees fit.

In general, a refund request should be made within 14 days of the transaction or of the date the customer knew or should have known of the grounds for the refund, unless applicable law or a specific contract specifies a different period.

To assist verification, the customer should provide relevant information or documents, such as:

• Full name or the juristic person's name.
• The email or user account used for the transaction.
• The name of the relevant product or service.
• The order number, transaction number, or invoice number (if any).
• The date and time of the transaction.
• Details of the grounds for the refund.
• Proof of payment.
• Screenshots, error logs, or other relevant documents (if any).

The Company may request additional information, documents, or evidence if it considers it necessary to verify the facts or confirm the identity of the requester. Failure to provide the necessary information, or providing false, incomplete, or unverifiable information, may prevent the Company from considering the request or may cause the Company to reject it.

After receiving the request and complete information, the Company will examine the facts based on this Policy, the product or service terms, relevant contracts, the requirements of the Payment Gateway, marketplace, or app store, and applicable law.

The Company may contact the customer to request additional information, notify the result of the review, or propose an appropriate resolution, such as fixing defects, redelivering the product, issuing a Service Credit, replacing the product, or providing a full or partial refund, as the Company deems appropriate.

Submitting a refund request alone does not guarantee that the customer will be approved for a refund, and the Company reserves the right to consider each request based on the facts, the evidence received, the conditions set out in this Policy, and applicable law.

Once the Company approves a refund request, it will process the refund through the Original Payment Method or another channel the Company deems appropriate and applicable law permits. The Company may delegate the processing of the refund transaction to the Payment Gateway, financial service provider, or relevant third-party provider on the Company's behalf.

The refund processing time may vary by transaction type, payment method, payment provider, bank, card issuer, app store, marketplace, or relevant financial institution, which is outside the Company's control. The Company cannot guarantee the date funds will appear in the customer's account and is not responsible for delays caused by such third parties.

A refund may be made in one of the following forms, as the Company deems appropriate and applicable law permits:

• Full Refund.
• Partial Refund.
• Refund through the Original Payment Method.
• Issuance of a Service Credit.
• Extension of the usage period.
• Delivery of a replacement entitlement or product.
• Another remedy the Company considers appropriate and fair.

Where a refund is processed through a Payment Gateway, App Store, Marketplace, or third-party provider, it will be carried out according to that provider's terms, conditions, and processes. The Company has no control over that provider's processing time, fees, or internal procedures.

The Company may deduct fees, expenses, or costs actually incurred from carrying out the transaction, including but not limited to:

• Payment Gateway provider fees.
• Bank or card issuer fees.
• App Store or Marketplace fees.
• Currency-conversion fees.
• Taxes, fees, or other charges arising from third parties.

Such deductions will be made in accordance with applicable law, the terms of the relevant provider, or the conditions the Company notified to the customer before or at the time of the transaction.

If a refund cannot be processed through the Original Payment Method for reasons outside the Company's control — such as a closed account, an expired card, or the provider not supporting refunds — the Company may coordinate with the customer to determine another appropriate refund method, in accordance with applicable law and the terms of the relevant provider.

The Company reserves the right to suspend, delay, or refuse a refund if there are reasonable grounds to believe the transaction involves fraud, money laundering, unauthorized use of payment data or methods, breach of law, or other acts that may cause harm to the Company, the customer, or third parties, in accordance with applicable law and the terms of the relevant provider.

Nothing in this Policy is intended to exclude or limit any rights of the customer under consumer-protection law or other applicable law that cannot be contractually waived.

Whale Task Co., Ltd. (“Whale Task” or the “Company”) places importance on the accuracy, transparency, security, and reliability of its payment and service systems. The Company therefore reserves the right to examine transactions, refund requests, user accounts, and related information in all cases, to prevent fraud, misuse, breaches of law, or any other act that may cause harm to the Company, the customer, or third parties.

The Company may carry out additional checks, request supporting information or documents, verify the requester's identity, or take other appropriate measures before approving or rejecting a refund request, where it has reasonable grounds to doubt the accuracy of the transaction or the information received.

The Company reserves the right to reject, suspend, delay, or cancel a refund request, and to suspend, limit, or terminate the service, user account, or access to the Company's products and services, if it detects or has reasonable grounds to believe any of the following:

• Fraud or attempted fraud in payment or refund requests.
• Unauthorized use of another person's card, account, payment method, or information.
• Forging, altering, or using false documents or information to support a refund request.
• Submitting a refund request in bad faith, or to avoid paying for services already received.
• Using products or services in a way that breaches the terms of service, the Company's policies, or applicable law.
• Repeatedly exercising refund rights without reasonable cause, or with conduct the Company considers a bad-faith exercise of rights.
• Any other act that may cause harm, risk, or inappropriate cost to the Company, the customer, or third parties.

Where the Company finds or has reasonable grounds to believe there may be conduct amounting to fraud, money laundering, unlawful use of payment methods, or acts that may breach the law, the Company may suspend the refund, suspend the service, or take other measures necessary under the law, including cooperating with payment providers, financial institutions, government agencies, or legally empowered authorities to examine the facts.

Taking measures under this Policy does not waive the Company's right to claim damages, recover costs, enforce the contract, or exercise any other right the Company has under the law or relevant agreements.

The Company will enforce this Policy in good faith, reasonably, and in accordance with applicable law, giving primary consideration to the facts and circumstances of each case.

Whale Task Co., Ltd. (“Whale Task” or the “Company”) aims to resolve payment disputes quickly, transparently, and fairly. If a customer believes there is an incorrect charge, a duplicate charge, or a transaction problem, the Company recommends that the customer contact the Company through the designated channel before filing a chargeback or payment dispute with a bank, card issuer, Payment Gateway, or relevant platform provider, so the Company has the opportunity to examine the facts and find an appropriate resolution.

Upon receiving a complaint, the Company may examine transaction data, proof of payment, usage history, delivery of the product or service, system logins, activation of entitlements, communications, and other relevant information for consideration. The Company may request additional information or documents from the customer or relevant persons if it considers it necessary.

Where a customer has filed a chargeback or payment dispute through a bank, card issuer, Payment Gateway, or platform provider, the Company reserves the right to:

• Submit evidence of the order, payment, product delivery, entitlement activation, or other relevant evidence to support the relevant provider's consideration.
• Coordinate with the payment provider, bank, card issuer, app store, marketplace, or relevant agencies to carry out the dispute-review process.
• Suspend the refund or temporarily suspend the service until the review or dispute is concluded.
• Suspend or limit access to the user account, product, or related service if there are reasonable grounds to believe there is fraud, bad-faith exercise of rights, or breach of the Company's terms.

Where the payment provider or a relevant authority decides that the Company must refund, the Company will act in accordance with that decision under the provider's terms and applicable law.

If it is found that the chargeback or payment dispute arose from a bad-faith exercise of rights, false representation, concealment of facts, or acts breaching the Company's terms, the Company reserves the right to reject the refund request and to recover costs, fees, or damages actually incurred under the law, and to exercise other rights or measures available to the Company under contract and law.

Actions under this section are not intended to exclude or limit the customer's rights under consumer-protection law or other applicable law that cannot be contractually waived.

To the maximum extent permitted by applicable law, Whale Task Co., Ltd. (“Whale Task” or the “Company”) is liable only for direct damage arising from the Company's act or omission, and only to the extent the law requires the Company to be liable.

Unless applicable law provides otherwise, the Company's maximum aggregate liability in connection with any product, service, or transaction giving rise to a claim shall not exceed the amount the customer actually paid to the Company for that specific product or service.

The Company is not liable for the following damage or loss, except where it results from the Company's wilful misconduct or gross negligence, or where the law provides otherwise:

• Indirect Damages.
• Consequential Damages.
• Special Damages.
• Punitive Damages.
• Loss of profit, revenue, benefit, or business opportunity.
• Loss of data, database damage, or loss of electronic data.
• Business interruption, loss of customers, or loss of reputation.
• Damage from the use of, or inability to use, the product or service due to causes outside the Company's control.

The Company is not responsible for the acts, errors, delays, or inability to provide service of third parties, including but not limited to payment gateways, banks, card issuers, app store providers, marketplace providers, cloud providers, internet network providers, telecommunications providers, or other relevant third-party providers, unless the law provides otherwise.

The Company shall not be deemed in breach or liable if it cannot perform its duties in whole or in part due to Force Majeure or events beyond its reasonable control, including but not limited to natural disasters, fire, flood, epidemic, terrorism, war, riot, protest, strike, utility failure, cyber attack, infrastructure failure, or changes in law or government orders.

Where the Company deems it appropriate, it may offer another suitable remedy instead of a refund, such as fixing defects, replacing the product, extending the usage period, issuing a Service Credit, or another fair approach, taking into account the nature of the product or service, the facts of each case, and applicable law.

Nothing in this Policy is intended to exclude, limit, or affect the customer's rights under consumer-protection law or other applicable law that cannot be waived or limited by law.

Whale Task Co., Ltd. (“Whale Task” or the “Company”) reserves the right to amend, update, change, or withdraw this Refund Policy, in whole or in part, at any time as it deems appropriate, to comply with applicable law, business practices, industry standards, the requirements of payment gateways, app store or marketplace providers, changes in products or services, technology, or other reasons relating to the Company's business.

The Company will publish or notify the updated Policy through its website, application, systems, or other communication channels it deems appropriate, clearly stating the Effective Date and Version. The Company may notify customers in advance of changes where applicable law requires, or where the Company considers the change material to customers' rights or duties.

Unless applicable law provides otherwise, using the Company's products, subscribing, transacting, or using the services after the amended Policy's effective date is deemed acknowledgement, understanding, and acceptance of the updated Policy.

If the customer does not accept the changes to the Policy, the customer may discontinue using the Company's products or services in accordance with the relevant terms and conditions. Such discontinuation does not apply retroactively to rights, duties, or obligations that arose before the effective date of the discontinuation, unless the relevant law or agreement provides otherwise.

If any provision of this Policy is held by a court or competent authority to be unlawful, void, or unenforceable, in whole or in part, it shall not affect the validity or enforceability of the other provisions, which remain in effect to the extent permitted by law.

This Refund Policy is governed by and construed in accordance with the laws of the Kingdom of Thailand, without regard to conflict-of-laws principles. The interpretation, enforcement, and the parties' rights and duties under this Policy shall be in accordance with applicable law, unless the law provides otherwise.

In the event of any dispute, disagreement, or claim relating to this Refund Policy, the use of products or services, payment, or refunds, the Company and the customer agree to attempt to negotiate and resolve the matter in good faith before pursuing legal proceedings. Such negotiation does not affect either party's right to exercise legal rights or interim protective measures where necessary.

If the dispute cannot be resolved within a reasonable time, the parties may pursue legal proceedings before the courts or authorities empowered under the laws of the Kingdom of Thailand, in accordance with the applicable jurisdiction and law, unless the law requires or the parties expressly agree otherwise.

For customers who purchase products or services through an App Store, Marketplace, or third-party platform provider, the rights and duties relating to such transactions may additionally be subject to that platform provider's terms, but only to the extent not contrary to applicable law and this Policy.

Nothing in this Policy is intended to exclude, limit, or affect the customer's rights under consumer-protection law or other applicable law that cannot be waived or limited by law.

The Company and the customer agree that if any provision of this Policy is interpreted or held to be invalid, unlawful, or unenforceable, it shall not affect the validity or enforceability of the other provisions, which remain in effect to the extent permitted by law.

If a customer has questions about this Refund Policy, wishes to submit a refund request, report a payment problem, or ask about the Company's products or services, they may contact Whale Task Co., Ltd. through the official contact channels the Company has published.

Email for general contact and refund requests: contactus@whaletask.com

The Company may add further contact channels in the future, such as a Help Center, Support Portal, Ticketing System, online form, application, website, or other electronic channel, and will notify customers through its website or official communication channels.

To protect account security and prevent fraud, the Company may request additional information or documents to verify the requester's identity before disclosing information, issuing a refund, or providing other related services. The Company reserves the right to reject a request where the identity or ownership of the transaction cannot be reasonably verified.

The Company will endeavour to review and respond to requests within a reasonable time. The processing time may vary depending on the nature of the request, the complexity of the case, the completeness of the information received, and the time required to coordinate with payment gateways, banks, app stores, marketplaces, or relevant third-party providers.

Communications between the Company and the customer under this Policy may be made by email, website, application, user account, customer support system, or other electronic channel the Company specifies. Information or documents sent through such channels are deemed validly communicated as appropriate, unless applicable law provides otherwise.

If a customer purchases products or services through an App Store, Marketplace, or third-party platform provider, the customer may need to contact that provider directly for certain actions. The Company will cooperate in coordinating to the extent within the Company's authority and duties.

The Company is committed to serving customers with transparency, good faith, and fairness, and will consider every request in accordance with this Policy, applicable law, and relevant consumer-protection principles.